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Genpact Client Success Stories with Gen AI Solution
A collection of Client Success Stories that illustrate how Genpact has helped clients unstick complicated problems, create meaningful progress and advantage, and deliver value despite adversity. Learn about Genpact's Gen AI capabilities.



A unique approach to consumer goods transformation
Advantage Solutions

Advantage Solutions and Genpact are using Gen AI to work more effectively together and set the standard for new and innovative solutions within the Order to Cash and Admin functions as we jointly serve over 500 clients leveraging the Sales Force Einstein platform.
Advantage Solutions
A unique approach to consumer goods transformation
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A distinct strategy for delivering enhanced customer support
Amazon

Genpact has been working with Amazon to apply gen AI powered solutions (ContactUS.ai) to provide better customer support across a massive portfolio of hardware devices.
Amazon
A distinct strategy for delivering enhanced customer support
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Fighting financial crime together to new heights
Apex Fintech Solutions

Genpact is helping clients such as Apex use gen AI powered solutions (riskCanvas) to aid in the detection, investigation, and prevention of financial crime.
Apex Fintech Solutions
Fighting financial crime together to new heights
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GenAI helped 0.5% accelerated revenue in Poland and 3% productivity
Volkswagen Financial Services

Volkswagen Financial Services' customer service department is using Genpact’s Gen AI-powered solution, Cora Knowledge Assist, to improve employee onboarding. New team members get up and running more quickly – driving increased speed and accuracy – using the self-service, always-on platform, developed by Genpact.
Volkswagen Financial Services
GenAI helped 0.5% accelerated revenue in Poland and 3% productivity
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Achived higher controllership, better user experience and elevated employee experience
AstraZeneca

Genpact and AstraZeneca are using generative AI to extract data more effectively for faster month/year end reconciliations, enhancing controllership and reducing risk.
AstraZeneca
Achived higher controllership, better user experience and elevated employee experience
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Dropbox cuts its procurement cycle by 50% and counting, with Genpact and ServiceNow
Dropbox

Leading organizations like Dropbox are already reaping the benefits of the Source-to-Pay solution, transforming their procurement, sourcing, and case management operations.
Dropbox
Dropbox cuts its procurement cycle by 50% and counting, with Genpact and ServiceNow
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